Store Policies
Orders
Payment Options
We accept all major credit cards and Paypal
Order Processing
Orders may take between 1-3 business days to process before shipping out. After orders have been captured by our processor, if you would like to make any changes to your order or cancel your order, please send an email toΒ bestwigs4you@gmail.com. We are available during our business hours from Monday-Friday (excluding holidays).Keep in mind, once your orderβs status is set to βshippedβ, we are unable to make any changes or cancellations.
Once shipped, orders arrive within the time frame selected during checkout on bestwigs4you.com. If there are any shipping delays, you will be notified via email.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error is subject to correction. We will notify you of any corrections or changes and ask for your permission before we complete your order.
Changes and Cancellation
Orders may only be modified within 2 business hours from being placed as long as your orderβs status is not set to βshipped.β bestwigs4you.com begins processing as soon as possible in order to get the product in your hands as soon as possible.
Β If you would like to make any changes to your order or cancel your order within the 2 business hour time frame, please send us an email atΒ bestwigs4you@gmail.com. Our business hours of from Monday-Friday (excluding holidays).Β
Backorders
At times, backorders will occur when we receive requests for a particular item that exceeds our available inventory.
If such a backorder occurs on your ordered product, we will contact you via email and you will be given the option to: (1) Select a new item (2) Request to be placed on a waitlist for the selected item (Keep in mind we will complete the order using the payment method from your original order) (3) Or cancel your original order. If we do not hear back from you, backordered orders will be canceled within 2 business days and credited back to your original payment method.
For more information, please don't hesitate to contact us at: bestwigs4you@gmail.com
Discounts and Promotions
Discounts, coupons, and other promotions are limited to one per order.
Returns
Return Policy
We do accept returns on some of our items. We do not accept returns on wigs and top pieces for sanitary reasons. However, we will accept returns on wigs and top pieces if the product received is defective or not the correct item ordered.
At times, we may make an exception and If we do, or if for any reason we receive a wig return, the wig must be returned in re-sellable condition and packaging not worn, brushed, or have any tags removed
Please be aware that any returns received, due to reasons other than a defective product, will be subject to a 20% restocking fee.
How to Request a Return
To request a return, please send us an email at bestwigs4you@gmail.com.
We will happily accept a return on eligible products, provided product and packaging has not be altered, worn, or damaged no later than 45 days of the original ship date.
Please be aware that any returns received, due to reasons other than a defective product, will be subject to a 20% restocking fee.
Return Eligibility
To be eligible to be returned:
- the product must be unworn, undamaged, and not altered in any way.
- The packaging must be intact and not damaged in any way, any tags must also be present.
- Items must also be returned within 45 days of the original ship date to be eligible.
Any ineligible products received, will be returned to you at your expense.
If you have any further questions, please contact us at: bestwigs4you@gmail.com
Terms of Use
Our Terms of Use
We appreciate your business, Bestwigs4you.com, operated by Janell Enterprises Inc. and its Affiliates. "Affiliates" includes any other entity controlling, controlled or under common control with Janell Enterprises Inc., where "control" means the possession, directly or indirectly, of the power to direct the management of an entity, whether through voting securities, contract or otherwise.
Your use of this Site constitutes your agreement to follow and be bound by these Terms of Use ("Terms"). We reserve the right to update or modify these Terms at any time without prior notice. For this reason, we encourage you to review these Terms whenever you visit our Site.
BestWigs4You.com reserves the right to place customer accounts on hold or block customers due to misuse of terms.Β
Site Contents
Unless otherwise noted, all materials on this Site, including text, images, illustrations, icons, photographs, video clips and other materials, and the copyrights, trademarks, service marks, trade dress and other intellectual property in such materials ("Content") are owned, controlled or licensed by Janell Enterprises Inc. and its Affiliates. Content is provided solely for your personal, noncommercial use. No right, title or interest in downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit Content in any way. We reserve the right to pursue all legal remedies for any commercial exploitation of Content.
Product Display & Information
We attempt to display the products featured on our Site as accurately as possible. However, we cannot guarantee that your monitor's display of merchandise color, texture or detail will be accurate. On occasion, the Site may contain incomplete information, typographical errors, or inaccuracies as to description, pricing, promotions, sizing, fabrication, color or availability. We reserve the right to correct errors at any time without prior notice (including after your order has been placed). Prices are quoted in U.S. Dollars and are valid only in the United States. We reserve the right to change pricing at any time.
The content provided on this Site (including Content and Your Comments) is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Submissions or opinions expressed on this Site are that of the individual expressing such submission or opinion and may not reflect our opinions.
International Access
This Site may be accessed from countries other than the United States and may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.
Site Transactions
We reserve the right to refuse any order placed with us or to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that appear, in our sole judgment, to be placed by dealers, resellers or distributors. If we limit or cancel an order, we will attempt to notify you through the email, billing address or telephone number you provided when the order was placed.
Risk of Loss
Title to the items purchased and therefore the risk of loss pass to you upon our delivery of the items to the carrier pursuant to our standard terms ofΒ sale.
Links to Other Websites
This Site may contain links to websites owned and controlled by third parties. These links are provided solely for your information and convenience. We have no control over or responsibility for third party websites which you use at your own risk.
Disclaimer
This Site and Content are provided on an "as is" basis without warranties of any kind, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We disclaim any duty to update or revise Content although we may modify Content at any time without prior notice. Your use of this Site is at your sole risk and you assume full responsibility for any associated costs. We will not be liable for damages of any kind related to or arising out of your use of this Site.
Indemnification
You agree to defend, indemnify, and hold Janell Enterprises Inc. (including their officers, directors, employees and agents) harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, related to or arising out of your use of the Site and/or your breach of the Terms.
Resolution of Disputes/ Choice of Law and Forum
In the event of any claim, action or dispute related to or arising out of any Bestwigs4you.com transaction, your use of this Site, or the breach, interpretation or validity of the Terms, ("Dispute"), the party asserting the Dispute will first attempt to resolve such Dispute in good faith, by providing written notice to the other party (via certified mail, return receipt requested or express delivery carrier) describing the facts and circumstances (including any relevant documentation) and allowing the receiving party at least thirty days in which to respond to or resolve the Dispute. If to Janell Enterprises Inc., notice will be sent to Janell Enterprises Inc., ATTN: Legal/ Disputes Department, 11310 Santa Monica Boulevard, Los Angeles California 90025, United States. If to you, notice will be sent to your last used billing address. Both you and Janell Enterprises Inc. agree that this dispute resolution procedure is a condition precedent to the filing of any litigation against the other. Any claim or action initiated by you related to or arising out of your use of this Site or the Terms will be resolved only by state or federal courts located in Los Angeles county, California. The Terms will be construed in accordance with the laws of the State of California, without regard to any conflict of laws provision.
Miscellaneous
Waiver of any of the Terms will not be deemed a waiver of any other Terms or of our right to require strict adherence to any Terms at any time. If any Terms are deemed unenforceable or invalid for any reason, that provision will be severable from remaining provisions, which will remain in full force and effect. These Terms constitute the entire agreement between us relating to your use of this Site.
Additional Policy Disclaimers
Policy Changes
Bestwigs4you.com reserves the right to make changes to these policies at any time. Please make sure to check this page for any changes.
Fraud & Theft
CREDIT CARD FRAUD, THEFT OF OUR MERCHANDISE, AND ANY OTHER FRAUDULENT ACTIVITY IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED